1. How will I know the status of my enquiry?

We will notify you about the progress and inform you once your enquiry is finalized.

2. Can I update my kyc or personal details by myself?

Yes, after you have joined as a client in any of our groups, you can update your KYC or personal details by notifying us and making the changes through our mobile application.

3. Is the service or processing fee refundable after my loan is approved or disbursed?

Once the loan is processed, the service or processing fees paid are non-refundable under any circumstance.

4. Under what circumstances can the company cancel my loan application?

The company may cancel any application if there are incomplete details, verification issues, or non-compliance with company policies.

5. Is there any flexibility in the payment schedule for my plan or loan?

Yes, clients are offered flexible payment options tailored to their selected group, fund plan, or scheme. Depending on the structure, payments can be made on a daily, weekly, bi-monthly, or monthly basis. This flexibility allows clients to manage their commitments comfortably while maintaining consistency with their chosen plan.

6. How does the company handle the confidentiality of member information?

All member information is kept strictly confidential and shared only when required by law or regulatory authorities.

7. How will I receive confirmation for the payments I make?

Each payment is acknowledged with a confirmation message sent to your registered mobile number. Please keep these messages for your records.

8. How does the company recognize clients who maintain consistent and timely payments?

Clients with a record of timely payments are rewarded through our exclusive reward points program as a gesture of appreciation.

9. Which payment options are accepted by the company?

Clients can make payments through authorized methods such as the Shri Annai Investments Mobile App, GPay, PhonePe, bank transfer, cash, or other approved electronic modes. Payments made through unauthorized methods will not be recognized.

10. What happens if a member fails to make the monthly payment on time?

A penalty of 10% on the unpaid amount will be applied for late payments. The penalty will continue to accrue until the pending amount is fully settled, encouraging timely payments.

11. What happens if there is a discrepancy or dispute regarding my account or plan?

In case of any discrepancy, the company's decision will be final and binding.

12. Does every client need to have a nominee?

Yes, every client must have a nominee to ensure their account and benefits are properly managed in case of unforeseen events.

13. Can the plan amount be transferred to someone other than the registered client?

No. The amount will only be disbursed to the registered client and not to any nominee or legal heir